EMS Frequently Asked Questions
First, check the EMS message has a number of ways:
1 EMS call Customer Service Tel: local telephone area code +11185.
2 landing www.ems.com.cn query. International EMS mail your query, but also through query link, enter the relevant national and regional postal website. (Useful for more advanced countries like the United Kingdom, France, Germany, Australia, the United States, especially Germany, to go EMS)
3.EMS Mail SMS inquiry service, the SMS query www.ems.com.cn Come learn to use it.
4 Log into the EMS website user comments, e-mail in the message number and the recipient to provide specific address, we help you find and when you reply to a message telling you the query results. (This step would not have done less than was asked answered Results)
5 In the case of multiple query failed, please e-mail details of a single sender holding EMS (sender stubs) and receipts to your post office EMS messages posted as queries.
Two, EMS mail number:
EMS messages number of 13 bits, where the first two letters, E is the postal delivery of the first letter of the abbreviation, and the second letter is the serial number (such as EA, EB, ED, etc.), the last two letters represents CN Chinese meaning, in the middle of nine digits, only the message number is complete and correct before query to the e-mail message.
Three, EMS message has been sent, but no information on how to do online?
When you can not find out e-mail messages on the EMS website, please tell us in the user comments. Please accurately and completely provide EMS mail number and recipient specific address, we help you find and get back to your search results. (Do not check, just wait or internal staff to help is to post queries
Four, EMS mail information query time:
EMS query message received is valid for: Self-four months from the date of receipt of mailing the message.
EMS messages convey information only after processing in the relevant sectors to be found online. Generally speaking, in the e-mail sent four hours after delivery of the message can be found in processing information.